If a single member cannot log in to the gym app, the trainer can check the following:
- Verify in your membership management software, EGYM Trainer App or in the member section of our Business Suite tool that the member does not have a duplicate or merged account, with a different email than the one the member is entering at login.
- Ask the member to verify that they are entering the email and password correctly and without typing errors.
- Ask the member to go to https://www.egym.com/mvc/login and try to log in. If he/she is unable to log in with his/her data, he/she can click on "Forgot Password?" and follow the password recovery procedure.
- Ask the member to delete the app and reinstall it.
If this does not work, please contact our support team, we will be pleased to help you.