If a single member cannot log in to the gym app, the trainer can check the following:
- Verify in your membership management software, EGYM Trainer App or in the member section of our Business Suite tool that the member does not have two accounts with different email addresses or shares the same email address with another member, with a different email than the one the member is entering at login.
- Ask the member to verify that they are entering the email and password correctly and without typing errors.
- Ask the member to go to https://www.egym.com/mvc/login and try to log in. If he/she is unable to log in with his/her data, he/she can click on "Forgot Password?" and follow the password recovery procedure.
- Ask the member to clear the cache of their app.
- Ask the member to delete the app and reinstall it.
If this does not work, please contact our support team, we will be pleased to help you.