Check-in points are exclusively managed through your gym's Member Management Software (MMS). Additionally, points are only awarded for check-ins at the member's designated home club. Ensure your MMS is configured to send this data to the EGYM system. Check that the member is checking in at their designated "Home Club". Check if the member has a valid membership in the MMS and issue a Gym Publish // Data Transfer to EGYM.
If EGYM receives check-ins from the machines but not from the MMS the points can NOT be automatically transferred.