This issue can arise from:
- An expired or invalid membership/contract.
- A need for a Gym Publish // Data Transfer to EGYM.
- The member attempting to book a class at a gym location other than their home club (if restrictions apply).
- The member may lack the correct permissions to book a specific class.
Troubleshooting:
- Verify if the member has an active contract in their member management software profile
- Perform a Gym Publish // Data Transfer.
- Confirm the member is booking at their home club.
- Check the members permissions for that specific class.