To ensure accurate member data and prevent login issues, it's crucial that both the membership email and the personal email are updated with the member's correct email address across both your member management system and the EGYM member's profile. Here's how:
1. Gym's Action
- If you have a Member Management System (MMS) integration with EGYM:
- Change the membership email address within your MMS.
- Trigger a data synchronization or "data publish" from your MMS to EGYM. This process may vary depending on your specific MMS integration. Please refer to your MMS provider's documentation for instructions.
- If you do not have an MMS integration with EGYM, but you use the EGYM Trainer App:
- Update the membership email address and other relevant data using the EGYM Trainer App.
- Important: Inform the member that they must also update their email address in the EGYM app or on the EGYM website. This is essential to avoid problems with app login and other EGYM functionalities.
2. Informing the Member:
- Regardless of how you update the email in your system, it is vital to clearly instruct the member on how to update their email address within their EGYM profile.
- You can direct them to this article for guidance
Why is this important?
Inconsistencies between the member's EGYM profile and your gym's records will cause problems, including the potential creation of duplicate accounts.