Upholstery defects usually do not fall under the warranty. However, certain contracts involves a free exchange. This must therefore be checked individually.
If trim parts (bottom plate, side cover, etc.) have a defect, please contact support. See this website for contact options
Please note that we depend on image material to avoid any misunderstanding on the order. Please include photographs of the defective parts or upholstery to exchange in the support request submitted.